Care Services & Rates

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Medical Conditions
Reasons of Engagement
In-Person Care Assessment
Service Type | 1-hour session | 2 sessions Hospital and home (e.g. during post-discharge care) |
In-Person Care Assessment | $64.80 | $108 |
*Cancellation charges do not apply to In-Person Care Assessments.
Home Care
- Check-in Visits
- Companionship
- Exercise
- Light Housekeeping
- Meal Preparation
- Medical Escort
- Medical Reminders
- Night Caregiving
- Showering and Dressing
Home Nursing
- Catheter/Tube Care
- IV Drip
- Medication Administration
- Peritoneal Dialysis
- PEG Feeding
- Respiratory Care
- Stoma Care
- Vital Signs Monitoring
- Wound Care
Pay As You Go
Service Type | Service Fee | |||||
1-2 hours/visit | 3-12 hours/visit | |||||
Weekday* | Weeknight^ / Weekend | Public Holiday | Weekday* | Weeknight^ / Weekend | Public Holiday | |
ADL (Caregiver) | $25/h | $26/h | $29/h | $24/h | $25/h | $28/h |
ADL & Simple Nursing (Nurse) | $30/h | $32/h | $35/h | $28/h | $30/h | $33/h |
Complex Nursing | Starts from $80 onwards, chargeable per procedure Consumables for Nursing procedures are not part of the service and need to be provided by the family separately. |
*Weekday: Mondays to Fridays, 6am – 9pm
^Weeknight: Mondays to Fridays, 9pm – 6am
- Short hour surcharge: Additional $5 per visit for bookings less than 3 hours
- Urgent visit surcharge: Additional $5 per visit for bookings scheduled within 24 hours of booking
- Visits with start or end time after 11pm or before 7am: One-way commuting expenses by Care Professional will be charged accordingly
- Visits with start and end time between 11pm and 7am: Two-way commuting expenses by Care Professional will be charged accordingly
Prepaid Package
Service Type | Hours of care per month | Hourly surcharge | |||
Pre-Paid Package | |||||
Care Starter 10-Hour | Care Relief 40-Hour | Care Relief 80-Hour | Care Relief 200-Hour | ||
ADL (Caregiver) | $220 $22/h | $860 $21.50/h | $1680 $21/h | $4100 $20.50/h | Weeknight^/Weekend: $1 Public Holiday: $4 |
ADL & Simple Nursing (Nurse) | $270 $27/h | $1040 $26/h | $1980 $24.75/h | $4700 $23.50/h | Weeknight^/Weekend: $2 Public Holiday: $5 |
^Weeknight: Mondays to Fridays, 9pm – 6am
- Short hour surcharge: Additional $5 per visit for bookings less than 3 hours
- Urgent visit surcharge: Additional $5 per visit for bookings scheduled within 24 hours of booking
- Package can be used across 1 month (30 days)
- Package excludes provision of complex nursing procedures
- Pre-payment required. Bookings can only be made upon receipt of payment
- Visits with start or end time after 11pm or before 7am: One-way commuting expenses by Care Professional will be charged accordingly
- Visits with start and end time between 11pm and 7am: Two-way commuting expenses by Care Professional will be charged accordingly
- If you’d used a prepaid package to pay for your visit, but would like to add additional hours for the same visit, the Pay As You Go hourly rate remains at $25 (ADL) / $30 (ADLN) for the first 1 to 2 hours and $24 (ADL) / $28 (ADLN) for the subsequent hours.
Home Therapy
- Physiotherapy
- Speech Therapy
- Occupational Therapy
Service Type | 1-hour session | Package (4 sessions) |
Physiotherapy/Occupational Therapy | $180 | $670 $167.50/session |
Speech Therapy | $200 |
- Urgent visit surcharge: Additional $5 per visit for bookings scheduled within 24 hours of booking
Other Charges & Payment Options
Other Charges
Service | Payment |
Other valid charges e.g. Service extension, groceries | Charged accordingly* |
Visit starts/ends before 7am or after 11pm | Commuting expenses by Care Pro charged accordingly** |
Visit ends earlier than scheduled | Full duration is charged |
* The Finance team would issue additional invoices for meal and/or transport claims
*All pay-as-you-go charges, surcharges, extensions and additional claims made during the visits will be deducted from your debit or credit card 3 – 5 days after the visit has been completed.
** In addition to the $5 transport surcharge (ala-carte rates)
Cancellation Charges
Condition | Cancellation | Changes |
Within 7 days from and 24 hours before the start of the visit | $25 | $15* |
Within 24 hours from the start of the visit | Service fees of the scheduled care visit in full and up to the first 24 hours | $25* |
Reduce hours within 24 hours from the start of the visit | - | Service fees of the scheduled care visit in full and up to the first 24 hours |
* The fee will only be applied should the changes result in the assignment of a different Care Pro from the one originally scheduled.
^ No fee will be applied if no Care Pro is assigned to the visit.
Payment Options
Prepaid Packages | Ala-carte |
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