Care Services & Rates

Service Type	Service Fee
	1-2 hours/visit			3-12 hours/visit
	Weekday*	Weeknight^ / Weekend	Public Holiday	Weekday*	Weeknight^ / Weekend	Public Holiday
ADL (Caregiver)	$25/h	$26/h	$29/h	$24/h	$25/h	$28/h
ADL & Simple Nursing (Nurse)	$30/h	$32/h	$35/h	$28/h	$30/h	$33/h
Complex Nursing	Starts from $80 onwards, chargeable per procedure Consumables for Nursing procedures are not part of the service and need to be provided by the family separately.

*Weekday: Mondays to Fridays, 6am – 9pm
^Weeknight: Mondays to Fridays, 9pm – 6am

Short hour surcharge: Additional $5 per visit for bookings less than 3 hours
Urgent visit surcharge: Additional $5 per visit for bookings scheduled within 24 hours of booking
Visits with start or end time after 11pm or before 7am: One-way commuting expenses by Care Professional will be charged accordingly
Visits with start and end time between 11pm and 7am: Two-way commuting expenses by Care Professional will be charged accordingly

Prepaid Package

Service Type	Hours of care per month				Hourly surcharge
	Pre-Paid Package
	Care Starter 10-Hour	Care Relief 40-Hour	Care Relief 80-Hour	Care Relief 200-Hour
ADL (Caregiver)	$220 $22/h	$860 $21.50/h	$1680 $21/h	$4100 $20.50/h	Weeknight^/Weekend: $1 Public Holiday: $4
ADL & Simple Nursing (Nurse)	$270 $27/h	$1040 $26/h	$1980 $24.75/h	$4700 $23.50/h	Weeknight^/Weekend: $2 Public Holiday: $5

^Weeknight: Mondays to Fridays, 9pm – 6am

Short hour surcharge: Additional $5 per visit for bookings less than 3 hours
Urgent visit surcharge: Additional $5 per visit for bookings scheduled within 24 hours of booking
Package can be used across 1 month (30 days)
Package excludes provision of complex nursing procedures
Pre-payment required. Bookings can only be made upon receipt of payment
Visits with start or end time after 11pm or before 7am: One-way commuting expenses by Care Professional will be charged accordingly
Visits with start and end time between 11pm and 7am: Two-way commuting expenses by Care Professional will be charged accordingly
If you’d used a prepaid package to pay for your visit, but would like to add additional hours for the same visit, the Pay As You Go hourly rate remains at $25 (ADL) / $30 (ADLN) for the first 1 to 2 hours and $24 (ADL) / $28 (ADLN) for the subsequent hours.

Home Therapy

Physiotherapy
Speech Therapy
Occupational Therapy

Learn more

Service Type	1-hour session	Package (4 sessions)
Physiotherapy/Occupational Therapy	$180	$670 $167.50/session
Speech Therapy	$200

Urgent visit surcharge: Additional $5 per visit for bookings scheduled within 24 hours of booking

Other Charges & Payment Options

Other Charges

Service	Payment
Other valid charges e.g. Service extension, groceries	Charged accordingly*
Visit starts/ends before 7am or after 11pm	Commuting expenses by Care Pro charged accordingly**
Visit ends earlier than scheduled	Full duration is charged

* The Finance team would issue additional invoices for meal and/or transport claims
*All pay-as-you-go charges, surcharges, extensions and additional claims made during the visits will be deducted from your debit or credit card 3 – 5 days after the visit has been completed.
** In addition to the $5 transport surcharge (ala-carte rates)

Cancellation Charges

Condition	Cancellation	Changes
Within 7 days from and 24 hours before the start of the visit	$25	$15*
Within 24 hours from the start of the visit	Service fees of the scheduled care visit in full and up to the first 24 hours	$25*
Reduce hours within 24 hours from the start of the visit	-	Service fees of the scheduled care visit in full and up to the first 24 hours

* The fee will only be applied should the changes result in the assignment of a different Care Pro from the one originally scheduled.
^ No fee will be applied if no Care Pro is assigned to the visit.

Payment Options

Prepaid Packages	Ala-carte
Only debit/credit card payments are accepted Online wallet needs to be set up with credit card details	Payment will be charged on the credit card linked to your online wallet 3 days after the service is delivered