Care Services & Rates
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Medical Conditions
In-Person Care Assessment
| Service Type | 1-hour session | 2 session Hospital and home (e.g. during post-discharge care) |
| In-Person Care Assessment | $64.80 | $108 |
*Cancellation charges do not apply to In-Person Care Assessments.
*The prices of In-Person Care Assessment have been updated to include 8% GST and will take effect from 1 March 2023.
Home Care
- Check-in Visits
- Companionship
- Exercise
- Light Housekeeping
- Meal Preparation
- Medical Escort
- Medical Reminders
- Night Caregiving
- Showering and Dressing
Home Nursing
- Catheter/Tube Care
- IV Drip
- Medication Administration
- Peritoneal Dialysis
- PEG Feeding
- Respiratory Care
- Stoma Care
- Vital Signs Monitoring
- Wound Care
Pay As You Go
| Service Type | Service Fee | |||||
| 1-2 hours/visit | 3-12 hours/visit | |||||
| Weekday* | Weeknight^ / Weekend | Public Holiday | Weekday* | Weeknight^ / Weekend | Public Holiday | |
| ADL (Caregiver) | $25/hr | $26/hr | $29/hr | $24/hr | $25/hr | $28/hr |
| ADL & Simple Nursing (Nurse) | $30/hr | $32/hr | $35/hr | $28/hr | $30/hr | $33/hr |
| Complex Nursing | Starts from $80 onwards, chargeable per procedure Consumables for Nursing procedures are not part of the service and need to be provided by the family separately. | |||||
*Weekday: Mondays to Fridays, 6am – 9pm
^Weeknight: Mondays to Fridays, 9pm – 6am
- Short hour surcharge: Additional $5 per visit for bookings less than 3 hours
- Visits with start or end time after 11pm or before 7am: One-way commuting expenses by Care Professional will be charged accordingly
- Visits with start and end time between 11pm and 7am: Two-way commuting expenses by Care Professional will be charged accordingly
Prepaid Package
| Service Type | Hours of care per month | Hourly surcharge | |||
| Pre-Paid Package | |||||
| Care Starter 10-Hour | Care Relief 40-Hour | Care Relief 80-Hour | Care Relief 200-Hour | ||
| ADL (Caregiver) | $220 $22/hr | $860 $21.50/hr | $1680 $21/hr | $4100 $20.50/hr | Weeknight^/Weekend: $1 Public Holiday: $4 |
| ADL & Simple Nursing (Nurse) | $270 $27/hr | $1040 $26/hr | $1980 $24.75/hr | $4700 $23.50/hr | Weeknight^/Weekend: $2 Public Holiday: $5 |
^Weeknight: Mondays to Fridays, 9pm – 6am
- Short hour surcharge: Additional $5 per visit for bookings less than 3 hours
- Package can be used across 1 month (30 days)
- Package excludes provision of complex nursing procedures
- Pre-payment required. Bookings can only be made upon receipt of payment
- Visits with start or end time after 11pm or before 7am: One-way commuting expenses by Care Professional will be charged accordingly
- Visits with start and end time between 11pm and 7am: Two-way commuting expenses by Care Professional will be charged accordingly
- If you’d used a prepaid package to pay for your visit, but would like to add additional hours for the same visit, the Pay As You Go hourly rate remains at $25 (ADL) / $30 (ADLN) for the first 1 to 2 hours and $24 (ADL) / $28 (ADLN) for the subsequent hours.
Home Therapy
- Physiotherapy
- Speech Therapy
- Occupational Therapy
| Service Type | 1-hour session | Package (4 sessions) |
| Physiotherapy/Occupational Therapy | $180 | $670 $167.50/session |
| Speech Therapy | $200 |
Home Medical
- Doctor Consultation (In-person)
- Basic Health Screening
- Simple Surgical Procedures
- Ambulance Transport
| Service Type | Weekdays (Mon - Fri) | Weekends (Sat / Sun) | Night (After 8pm) | Public Holidays |
| Doctor Consultation (In-Person) *+ | $180 | $200 | $200 | $250 |
| Incision & Drainage (Simple) 1 | $140 | |||
| Incision & Drainage (Extensive) 1 | $210 | |||
| Urine Catheterisation (Male) 1 | $109 | |||
* Additional charges will apply if medication is prescribed and dispensed; and $50 for urgent visits within 24 hours.
+ Typical consultations are 45 mins to an hour. Additional fees will apply for consultations exceeding 1 hour.
^ Additional charges will apply – $35 (80 – 100kg), $55 (> 100kg), $350 (use of AED) and $35 (use of Oxygen 1 – 5L).
1 A medical visit will always be a consultation. Procedures (in grey) will be charged on top of the visit fees.
| Health Screening | Before GST | After GST |
| Basic Health Screening | $115 | $124.20 |
| Enhanced Health Screening | $155 | $167.40 |
| Comprehensive Health Screening | $195 | $210.60 |
* The prices of Health Screenings have been updated to include 8% GST and will take effect from 1 March 2023
Telemedicine
- Doctor Consultation (Virtual)
- Medication Delivery
| Service Type | 30-minute session |
| Tele-consultation | $20 per 30 minute session |
| Medication | As charged |
| Medication Delivery | $20 per delivery |
* Telemedicine session will be charged immediately after consultation is completed. Credit card information is required before booking tele-consultation
Private Ambulance
| Service Type | Before GST | After GST | |
| To Hospital, Non A&E | One way, office hours⁺ | $90 | $97.20 |
| One way, non-office hours^ | $150 | $162 | |
| Two way, office hours⁺ | $150 | $162 | |
| Two way, non-office hours^ | $210 | $226.80 | |
| Two way, different hours | $190 | $205.20 | |
| Emergency, to A&E | One way, office hours⁺ | $150 | $162 |
| One way, non-office hours^ | $210 | $226.80 | |
| One way trip to IMH, office hours⁺ | $350 | $378 | |
| One way trip to IMH, non-office hours^ | $350 | $378 | |
⁺Office hours:
- Monday to Friday, 8.30AM–5PM
^Non-office hours:
- Monday to Friday, 5PM–9PM
- Weekends and Public Holidays, 8.30AM–9PM
* Additional charges will apply if special pick-up arrangement, extra manpower (for weights > 85kg, presence of stairs) and/or oxygen usage is required
* The prices of Private Ambulance Transport have been updated to include 8% GST and will take effect from 1 March 2023
Other Charges & Payment Options
Other Charges
| Service | Payment |
| Other valid charges e.g. Service extension, groceries | Charged accordingly* |
| Visit starts/ends before 7am or after 11pm | Commuting expenses by Care Pro charged accordingly** |
| Visit ends earlier than scheduled | Full duration is charged |
Not applicable for Telemedicine
* The Finance team would issue additional invoices for meal and/or transport claims
*All pay-as-you-go charges, surcharges, extensions and additional claims made during the visits will be deducted from your debit or credit card 3 – 5 days after the visit has been completed.
** In addition to the $5 transport surcharge (ala-carte rates)
Cancellation Charges
| Condition | Cancellation | Changes |
| Between >24 hours to 7 days from the start of the visit^ | $25 | $15* |
| Within 24 hours from the start of the visit | Service fees of the scheduled care visit in full and up to the first 24 hours | $25* |
| Reduce hours within 24 hours from the start of the visit | - | Service fees of the scheduled care visit in full and up to the first 24 hours |
* The fee will only be applied should the changes result in the assignment of a different Care Pro from the one originally scheduled.
^ No fee will be applied if no Care Pro is assigned to the visit.
Payment Options
| Prepaid Packages | Ala-carte |
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