Combining digital healthcare with the human touch to complement home-based care
SINGAPORE, 30 SEPTEMBER 2019 — Singapore’s digital healthcare provider, WhiteCoat, has partnered with Homage, the on-demand home caregiving services platform, to launch a pilot telehealth programme that complements home-based care. This programme improves the management of chronic diseases and conditions – specifically hypertension, hyperlipidemia, and diabetes – common among elderly patients, by presenting them with a safe and convenient option to see a doctor at the comfort of their homes. Through its mobile application, WhiteCoat will offer Homage customers a range of medical services, including teleconsultations, issuance of medical referrals as well as prescription, dispensation and delivery of medication at an affordable cost.
Against the backdrop of Singapore’s ageing population and the increasing prevalence of chronic diseases, the demand for accessible healthcare options will continue to rise. In line with Budget 2019, Minister for Finance Heng Swee Keat has also emphasised on providing more affordable care, closer to homes to provide Singaporeans, and in particular, the pioneer generation, with better peace of mind over future healthcare costs, while helping them to stay healthy.
“WhiteCoat and Homage share the same goal of making quality, on-demand healthcare more accessible and affordable by connecting patients at home to qualified and experienced doctors and caregivers. For many of our elderly loved ones, travelling elsewhere to seek medical attention or just a simple refill of their chronic medication can be a daunting experience which is both physically and emotionally exhausting. It can also be very stressful for their caregivers who juggle the daily demands of work, children and caring for their loved ones. Today, we are glad that our technology can be leveraged for a good cause and provide peace of mind that elderly loved ones will be able to receive timely and affordable medical attention, including their required medication in the comfort of their homes,” said Bryan Koh, CEO and Founder of WhiteCoat.
Delivering on its promise of on-demand accessible healthcare, WhiteCoat is helmed by an in-house team of SMC-registered medical doctors dedicated to telemedicine consultations – all professional profiles are published on WhiteCoat’s app. With extended operating hours from 8 a.m. to 12 m.n. daily, patients can have the assurance that they will be able to receive quality medical attention late in the evening and even on public holidays. WhiteCoat has also partnered with Grab to ensure that medication is delivered as quickly as within 90 minutes after the teleconsultation.
“As we aim to build a holistic platform of care services, we are excited to partner with WhiteCoat to provide our customers with access to on-demand tele-consultations and medication delivery, improving access to a range of complementary and value-added services,” said Gillian Tee, CEO and Co-Founder of Homage.
As part of the pilot programme, WhiteCoat and Homage have formulated a set criteria to assess and evaluate if the medical conditions experienced by a Homage customer can be suitably and safely managed by WhiteCoat via telemedicine. Homage’s care professionals will also receive training on the appropriate procedures and protocols so that they are able to assist customers who wish to use WhiteCoat’s app. The partnership is a significant step forward for WhiteCoat and Homage in providing seamless integration of care services organised around patients in the home setting, allowing them to age and recover gracefully.
WhiteCoat is a homegrown digital healthcare provider offering on-demand telemedicine services through innovation and data-driven technology. Today, WhiteCoat offers a simple, seamless and end-to-end healthcare service, ranging from diagnosis, treatment, medical referrals to the delivery of medication anywhere in Singapore. Through its mobile application known as the WhiteCoat app, patients can rely on WhiteCoat as the trusted doctor in their family who they can consult for a wide range of ailments anywhere they are.
As a step towards realising its purpose of providing accessible and affordable healthcare to all, WhiteCoat has partnered global insurance giant AIA to extend access to healthcare services to AIA’s 1.2 million corporate employee and dependant base in Singapore. For more information, please visit https://whitecoat.com.sg/.
Homage is an award-winning personalised care solution that combines curated and trained care professionals with smart technology to manage and provide on-demand holistic home and community-based caregiving to seniors and adults, allowing them to age and recover at home with grace, control and dignity. As a leading care services provider, Homage’s core services include Care Assessments, Activities of Daily Living (ADL) assistance, Home Nursing Procedures and Home Rehabilitation services, including Physiotherapy, Speech Therapy and Occupational Therapy.
Operating in Singapore and Malaysia, Homage works with care recipients with a range of mobility and medical conditions, including chronic and terminal illnesses such as Dementia, Stroke, Parkinson’s and cancer, helping them be more mobile and functional as well as providing social and personal care. Homage has collaborated with government, health and financial organisations to help enable and scale delivery of their home- and community-based caregiving services. For more information, please visit http://www.homage.sg.
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