Medication Delivery Service

Have your Verzenio medication delivered to your doorstep.

Partnership between Homage and DKSH showing an illustration of our medication delivery service

Patient Support Notice

DKSH Verzenio Sample Home Delivery Program

1. Information We Collect and How We Use It

1.1.  We DKSH Singapore Pte Ltd (“DKSH”) or our third-party service provider acting on our behalf, will collect your personal information including, but not limited to, your name, caregiver name, contact information, gender, age, date of birth, and address.

1.2.  We will use your personal information, and sensitive personal information:
(a) for the DKSH Verzenio Sample Home Delivery Program (“Program”),
(b) to support you in managing your disease, including the home delivery Verzenio medication which has been prescribed to you by your physician
(c) to meet legal or regulatory obligations, inclusive of company record retention

2. Reasons We Share Your Information

2.1.  We may share your personal information, as well as sensitive personal information, with a third-party service provider to support you in managing your disease. The third parties’ responsibility is to home deliver your medication. They are not your diagnostic or treating physician. For all your medical questions, you must consult and contact your physician. All third parties that have access to your information have agreed to protect the information and to use it only as directed by us.

2.2.  We may also be required to disclose your information in response to lawful requests by public authorities, including to comply with national security or law enforcement requests.

3. How Long We Keep Your Information

Your Information will be saved for a period of time needed to fulfill legitimate and lawful business purposes in accordance with DKSH’s records retention policies and applicable laws and regulations.

4. How We Secure Your Information

We provide reasonable physical, electronic and procedural safeguards to protect information we work with and maintain. We limit access to your information to authorized employees, agents, contractors, vendors, subsidiaries, and business partners, or others who need such access to information to carry out their assigned roles and responsibilities on behalf of DKSH. Please be aware, although we try to protect the information we work with and maintain, no security system can prevent all potential security breaches.

5. Your Rights and Choices

5.1.  You have the right to request information from us on how your personal information is being used and with whom that information is being shared. You also have the right to request to see and get a copy of the personal information that we have about you, request its correction or request its erasure.

5.2.  There may be limitations on our ability to comply with your request.

6. How to Contact Us

If you have any questions, comments or concerns about this Privacy Notice, or want to request access to your personal data or exercise your privacy rights, please contact us at: Data Controller, Martin Reincastle, email: [email protected] and Data Protection Officer, Vincent Tan, email: [email protected] This personal data consent form should also be read in conjunction with our data privacy statement, which is available on https://www.dksh.com/sg-em/home/privacy

7. How to Submit a Complaint

If you wish to raise a complaint on how we have handled your personal information, you can contact [email protected]

I give my consent for the use of my personal information for my participation in the DKSH Verzenio Sample Home Delivery Program in accordance with the conditions provided in this notice and consent form.

I may stop participating in the Program at any time by contacting DKSH at [email protected]

Instructions to patients

1. Please fill in all the fields on the contact form.
2. Please update the name and email address of your prescribing doctor mentioned on the instruction leaflet provided by the doctor.
3. Please upload a clear copy of the prescription.
4. Once you submit the form a member of the Homage team will contact you to schedule the delivery.
5. Please provide the original hardcopy of the prescription to Homage delivery professional at the point of delivery of the Verzenio drug.
6. For any urgent queries, contact Homage’s helpline at 6100 0055. The hotline is open from 9am to 9pm on weekdays, 9am to 6pm on weekends and Public Holidays.