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Supply Operations Lead, Japan

Location: Tokyo, Japan 

Type: Full-time 

 

ABOUT HOMAGE

Are you passionate about solving critical social issues in Japan as one of the founding members in a mission-driven global tech startup? Welcome to Homage. Homage is a Singapore-based tech start-up that operates within the Healthcare Industry, and is expanding the business to Malaysia, Australia, and Japan. We are changing the way people access and receive home-care. Through our technology platform we bridge the gap between care professionals and care recipients, enabling care, wellness and recovery wherever you are. The work that we do and technology we build transforms lives every hour, every day. We’re looking for people who are talented, driven and motivated by our social mission. 

 

ROLE DESCRIPTION

Homage is looking for a highly motivated, self-directed operation leader with a strong sense of ownership, analytical skills, and operational excellence. As Supply Operations Lead, you will be responsible for managing the entire recruitment and engagement of our Care Professionals(Nurses and Caregivers), including sourcing, compliance, onboarding and continuous engagement of our Care Professional network to deliver on our operational requirements. 

 

This is an unique opportunity to experience first-hand how a high-growth startup works, building and growing the team and business operations from scratch, and collaborating with broader stakeholders both internally and externally, both globally and locally. The ideal candidate is someone who is result-driven and execution-focused, can collaborate with multiple internal teams and stakeholders as well as handle information with discretion, tact and professionalism.

 

The Supply Operations Lead will work closely with the Japan country manager on supply growth strategies and scale the team to support our next phase of growth, as well as set up best practices and the team structure across the region.

 

RESPONSIBILITIES

  • Mentor, motivate and manage the supply team to ensure the timely onboarding of highly skilled Care Professionals; 
  • Drive and implement initiatives to attract a competent and committed network of Care Professionals including but not limited to rewards programmes, customer support, as well as benefits and bonus schemes; 
  • Build and execute the engagement strategy to increase retention and contribution of our Care Professionals; 
  • Continuously evaluate current processes to identify areas of improvement ensuring optimisation of the end-to-end journey for our Care Professionals from application to their first visit; 
  • Analyse various data points to understand key drivers/blockers in the sourcing funnel and utilise the key findings to support and direct decision making; 
  • Deploy and facilitate training opportunities to upskills our Care Professional network;
  • Use measurable outcomes to drive results, including Net Promoter Score and other customer happiness metrics for our Care Professionals’ experiences with Homage. 

 

SKILLS & EXPERIENCE

  • Bachelor’s degree
  • 3-5 years of experience in Inside Sales, Operations, Customer Service, Recruitment or Community Engagement roles
  • Experience working in a fast-paced and high-growth environment/start-ups preferred
  • Comfortable working with data and using it to drive decisions
  • Result-driven and execution-focused, motivated and entrepreneurial: ability to own outcomes and make things happen with a strong sense of urgency
  • Excellent interpersonal and communication (written and verbal) skills
  • Fluent in Japanese and business competency in English 

In other words,

  • You are highly-motivated and want to create huge impact in a fast-growing start-up
  • You are an enthusiastic team player with a proactive attitude
  • You are a stickler for excellence and possess a keen eye for detail
  • You are highly resourceful when facing challenges of all types
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