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Head of Supply Operations

Location: Singapore

Type: Full-time

 

Role Description

As the Head of Supply Operations in Homage, you are responsible for building a pool of world-class care professionals to serve the healthcare needs in Singapore. You will be leading the CP Supply and Engagement team to streamline the acquisition and activation processes to optimise the user-experience of the Care Professionals on Homage’s platform. 

The Head of Supply Operations should also have a deep understanding of the local market and provide the right direction for the team to achieve their targets.

 

Responsibilities

  • Develop a supply strategy to ramp up and optimise our Care Professional’s acquisition and engagement effort across the Singapore market.
  • Have a deep understanding of the locum market in Singapore and understand how to maximise outreach and value proposition to increase conversion.    
  • Work closely with the Marketing team to manage cost of Care Professional acquisition and provide key metrics such as lead conversion rate to improve marketing efforts.
  • Be the main advocate of the Care Professionals: Provide the listening ear for them and voice out teething issues to the relevant Homage departments to push improvements.
  • Establish partnerships with various organisations to scale the quantity and quality of our Supply pool.
  • Oversee the Supply P&L to ensure Supply targets are achieved within the allocated budget. 

 

Requirements

  • Bachelor’s degree or equivalent with 6 to 8 of experience, preferably in a leadership role
  • Prior experience in operational leadership setting up procedures, policies, and cadence to manage large scale initiatives
  • Comfortable working with data and using it to drive decisions
  • Extremely results-driven and execution-focused, motivated and entrepreneurial; ability to own outcomes and make things happen with a strong sense of urgency
  • Experience with customer acquisition and user experience management are essential
  • Prior experience in the healthcare industry will be a plus

 

ABOUT HOMAGE

Homage is a care platform that combines qualified and trained caregivers, nurses, doctors and health care organisations and funders with technology, enabling care, wellness and recovery wherever you are. The work that we do and technology we build transforms lives every hour, every day. We’re looking for people who are talented, driven and motivated by our social mission.

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