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All Jobs Workforce Engagement Associate (Melbourne, Victoria, Australia)

Workforce Engagement Associate

 

About Homage:

Homage is an award-winning personal care tech start up that combines curated and trained care professionals with smart technology to manage and provide on-demand holistic home and community-based caregiving to seniors and adults, allowing them to age and recover with grace, control and dignity.

Homage starts with our people. Our care recipients, providers, partners, and last but not least, our internal users! Homagers work vigorously to deliver personalised, value-based care, earn and keep stakeholder trust. While we pay attention to market dynamics and competitors, we obsess over people's experiences first and foremost and our support teams are critical to achieving this goal.

The role: 

As the Workforce Engagement Associate  you will be responsible for the recruitment and engagement of our Care Professionals (Nurses and Caregivers) to ensure Homage can deliver on the operational requirements in a timely manner. 

Responsibilities:

  • Facilitate the timely onboarding of Care Professionals by supporting them through each onboarding stage which include interviewing, documentation uploading and obtaining of Police Checks and ABN numbers; 
  • Regularly touching base with newly onboarded Care Professionals to ensure they stay engaged;
  • Support and execute local strategy to scale up operations successfully in Brisbane;
  • Manage and maintain accurate data in our CRM System;   
  • Assisting management with the preparation of customer communication materials; 
  • Any other ad-hoc tasks and projects required by the Supply Operations Manager. 

What’s in it for you?

We offer you the opportunity to be part of our success story! 

Not only will you play a critical role in building a legacy in a start-up business but contribute to an organisation which truly makes a difference in the lives of many. 

Some of our perks include:

  • Hybrid Work - Working from both home and our wonderful office located in the heart of the CBD
  • ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
  • Annual Salary Reviews
  • Regular social events


SKILLS & EXPERIENCE

  • 1-2 year’s experience in a customer service role, operations, recruitment or community engagement. 
  • Ability to build rapport over the phone with well versed communication skills both written and verbal. 
  • Ability  to work resourcefully, independently and with urgency. 
  • Ability to adapt to a fast paced, changing environment. 
  • Ability to multi-task and thrive under pressure. 
  • Previous experience working in a start-up high growth environment is desirable.  

If you are excited by this opportunity and tick all the boxes, we would love to hear from you. For more information on Homage, visit www.homage.com.au.



 

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