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All Jobs Customer Support Associate (Singapore, Singapore)

Customer Support Associate

Location: Singapore

Type: Full-time (Permanent)

Role Description

Homage is seeking a Customer Support Associate who enjoys working with the people at the heart of Homage: our Customers and Care Professionals. Working in the Singapore Operations team, we’re focused on building a community of dedicated caregivers, nurses, and doctors who are fully equipped to provide the best quality care to those who need it.

You would be responsible for providing top-quality assistance to Homage’s Customers, Care Professionals, Partner Organisations, and the general public when they have a question or problem. A lot of this would be through email, but would also include live chat, telephone, and in-person support too.

Skills & Experience

  • empathetic and good with people
  • great at problem solving
  • has excellent writing skills, and is able to produce high-quality written content
  • able to communicate effectively within the organisation to get the help and answers you need
  • comfortable working with numbers and data
  • minimum of 1-2 years of relevant experience, with experience working in hospitality, customer service, sales, or a similar environment preferred
  • have a passion for social enterprises and causes as well as driven by Homage’s core mission and motivated by the impact of our services and platform.
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