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All Jobs Community Engagement Manager (Singapore, Singapore)

Community Engagement Manager

Location: Singapore

Type: Full-time

 

Role Description

Homage is seeking a Community Engagement Manager to work with the people at the heart of Homage: our Care Professionals. Working in the Engagement team, you will play an important role in building strong relationships and managing the community of Care Professionals. You will also be responsible for ensuring that each touchpoint across our Care Professional's journey is enjoyable and engaging.

 

Responsibilities

  • Design and improve our Care Professional's experience from end-to-end (initial application to onboarding and activation)

  • Planning, executing and assessing both online and offline events and campaigns to maintain engagement between Homage and our Care Professionals

  • Manage, review and update content and communications on Homage's CRM tools to increase Care Pro engagement and development

  • Take ownership of specific metrics to track overall happiness and experience of Care Professionals to provide insights and recommendations on ways to improve

  • Planning, deploying and assessing of new outreach methods to Care Professionals

 

Skills & Experience

  • Minimum 2-3 years of experience in a related function (customer advocacy or engagement) and at least 1 year of team management experience

  • Experience working in a fast-paced and high-growth environment – Start-up experience is a plus

  • Passion for all things about Homage - you’re driven by our core mission and motivated by the impact of our services and platform

  • Excellent interpersonal and communication (written and verbal) skills

  • Self-motivated, disciplined, customer-centric focused

  • An innovative rain-maker and self-starter, you have the ability to proactively identify improvement areas and work autonomously to create and drive innovative solutions

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